In some cases, SoEasy support uses Teamviewer 6 to connect to your computer and help you resolve a problem.
Topics
a) How to Connect to Teamviewer
b) Connection Issues
a) How to Connect to Teamviewer
1. Go to the 'Help' section inside SoEasy
2. Select Teamviewer
3. Process the questions and let support know 'Your ID' number. We already know the password.
b) Connection Issues
1. We cannot connect to Your ID number
If Your ID number starts with a 1:
We cannot connect to you currently.
We can only connect to Your ID when it does not start with a 1
We are currently trying to resolve this issue.