Should an error occur on your SoEasy system, if your program is set up to do so, it emails us an issue report.
If you feel there is an issue that is not being resolved, please contact us and provide as much detail as possible.
1: List as opposed to discuss
Bad description:
I was working inside Platform, adding a contact, when the system crashed.
Good Description
Shona here. I had an error. Could you please look into it?
1: Platform > database
2: Add Contact "Ken Dodd"
3: Save
4: Error message 'Invalid String for Array"
2: Let us know your phone number including all regional codes BAD 5678901 GOOD 075678901
3: Don't put spaces in your phone number
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