Support Services

What are our service offerings?
Support Services are Our Top Commercial Activity Soeasy Support Services are an essential element of maintaining your business operation. If you come into ...
Mon, 16 Jul, 2018 at 6:37 AM
Team Viewer Connection Instructions
There are two connection options: OPTION 1: WEB SERVICES TEAM VIEWER CONNECTION If you have SoEasy installed on our Web Services, Team Viewer can be ac...
Thu, 12 Apr, 2018 at 9:38 AM
Report a Bug
Should an error occur on your SoEasy system, if your program is set up to do so, it emails us an issue report. If you feel there is an issue that is not be...
Tue, 10 Apr, 2018 at 2:42 PM
Request a Modification
Please refer to this page:
Tue, 10 Apr, 2018 at 2:45 PM
Fault Identification and Response Classifications
When we receive any support request, we treat the matter very seriously and look at the reason for the request so that we may eliminate it or identify it as...
Wed, 2 May, 2018 at 11:18 AM
Why we no longer think locally installed software is beneficial
For many years SoEasy was a locally installed program on your computer. From 2010 onwards we started to develop Managed Server Services where we took your ...
Tue, 15 May, 2018 at 1:48 PM
End Of Year Services
To process the End of Year we have provided the following help notes: EOY Help Notes. If you would like us to help you with the process we do provide an af...
Mon, 14 May, 2018 at 1:19 PM
Recovery of SoEasy on Existing or New Computer
If you have lost SoEasy on your computer for any reason, these are the main recovery topics: They are not too difficult to follow but if you would prefer a...
Thu, 24 May, 2018 at 4:26 AM
Support Classes and Method of Information.
There are two types of support: Class 1. Individual issues: A one off support event that is usually of a training/experience requirement nature Class 2...
Tue, 12 Jun, 2018 at 12:39 PM
Teamviewer Connection Instructions to Download from our Web
Please use the following instructions to Connect to our special Teamviewer: Go to Go to the 'support' section Select th...
Wed, 13 Jun, 2018 at 12:17 PM