If you have lost SoEasy on your computer for any reason, these are the main recovery topics:
They are not too difficult to follow but if you would prefer a technician to quickly help you, we have an affordable paid service available. To find out more please click the link below:
Index
1: Is the Icon in the Recycle Bin?
2: New PC Setup
New Installation Checklist
3: Build a New Icon or Connection
> 1: Is the Icon in the Recycle Bin?
If you have lost your SoEasy icon, you may be able to find it in your Windows Recycle Bin
- Double click the . Recycle Bin Icon
- Look through the deleted files
- If you find the SoEasy icon, restore it
> 2: New PC Setup
If you have a new computer then hopefully the tech has copied the SOEASY directory to your C Drive.
If not, and you have a backup, then copy the entire SOEASY Directory to your new computer's C Drive so that the copied folders and files look like this:
then just follow the 'Lost Icon' instructions below.
NOTE: Once set up and you have checked everything is running correctly, don't forget to delete the old SoEasy directory from the old computer.
IMPORTANT: A local installation of SoEasy will only run on a 32 bit operating system.
Most installations these days ar 64 bit and you would have to ask specifically to get a 32 bit Windows operating System installation.
If you only have a 64 bit operating system then you will need to move onto our Managed Server Services where we host your software in the cloud.
There are lots of benefits about being on Managed Server Services so please check out the offerings.
> New Installation Checklist
If you are on Managed Server Services, then the checklist is covered in the topic below: Type 1: Managed Server Services Installation.
If you have installed SoEasy locally on a Windows 32 bit operating system, then please check the following:
1. Printers are set up correctly
Install the printer driver on the new computer and test that the printer is working
Open SoEasy, go to the 'Front Company Menu', Select 'Printers'
2. PDF Printer is Set up
SoEasy can output reports to a PDF Printer if you set one up.
3. Email Module Printer
If you have the Email Module installed, then there are two things to check:
i. The Email Module Printer is Setup (as above)
ii. The Email Module works
a) Open SoEasy and go to the Cash Book > Set up
b) Test the email system by sending yourself an email
If it does not work it could be that 'Stunnel' is not installed. If so you will need to book a service.
> 3: Build a New Icon or Connection
There are two types of installation of SoEasy and two different methods of recovery.
Type 1: Managed Server Services Installation
If you are on our Managed Server Services and you know your username and password, please use this instruction to create a new connection.
Setup Remote Desktop Icon
If you don't know the username and password, please contact support.
Type 2: Local Installation
To recover the icon,
- Right click the desktop
- From the drop down list, select 'New' and 'Shortcut'
- Type the location which is usually C:\SOEASY\PROGRAM\SBRTS.EXE and select 'Next"
- Create the Shortcut
- Now there should be a SoEasy icon on your desktop
Did this solve the Problem?
If these instructions did not resolve your problem then please contact us.
