There are currently 5 sections to help.

When you click on a subject, it will copy a link to your local computer's 'cut and paste' function so you can paste the link into your browser.

Select To Connect To Remote Support . 

You must fist have a booking with a support representative. Book Now: https://soeasy.freshdesk.com/support/tickets/new

1. Once booked in by an Agent, go here and select download https://www.dwservice.net/ 

2. Install (BUT READ STEP 3)

3. During the installation, select 'Run' as you do not need to install.

4. Let support know the username and password.

Check out 'Help' for more options.